FAQ

How to add a new Patient
Please follow the steps below: Go to “My Workspace” and click “Search Patient” The system will open “Search Patient” Screen as displayed below ...
Fri, 30 Sep, 2022 at 10:16 AM
Invalid Date of Birth/Incorrect Dep Code
Invalid Date of Birth/Incorrect Dep Code This rejection warning means that the date of birth entered does not match the dependent on the medical aid. Ei...
Tue, 29 Nov, 2022 at 9:52 AM
Membership number not found/Membership content failure
Membership number not found in selected scheme/Membership content failure This rejection warning means that the medical aid details entered are incorrec...
Fri, 30 Sep, 2022 at 10:21 AM
I have not been paid for my claims
Netpractice is not involved in any way in the payments processes of medical schemes. In cases where the scheme has received the claim but has not processed ...
Fri, 30 Sep, 2022 at 10:22 AM
Unable to login - Incorrect Password
Please go to secure.netpractice.co.za and click on “Forgot Password” and then enter your email address and username to reset your password. A new temporary ...
Fri, 30 Sep, 2022 at 10:23 AM
Practice Already Exists
The system does not allow for more than one practice to be linked to a single email address. If you are trying to register a second practice, please use a d...
Fri, 30 Sep, 2022 at 10:24 AM
HPC Number
The HPC number is a registration number given to healthcare professionals by their respective councils. For example, Nurses will have one from the South Afr...
Thu, 8 Aug, 2024 at 6:28 PM
How do I update my bank account details?
You can update your banking details on Netpractice so that your invoices and statements reflect the correct details. Go to: My Practice Practice Deta...
Fri, 22 Dec, 2023 at 10:18 AM
How do I reverse a claim?
Go to the "My Claims" tab Select applicable dates and click on "Fetch Data" - All claims processed in the selected date range will app...
Thu, 29 Feb, 2024 at 8:05 AM